Contact Center Solutions

Line4 designs, provisions, installs and manages integrated communications applications for client contact centers, small and medium-sized companies, and distributed enterprises.

Line4 Call Center Suite agent interface is an interactive set of web pages that work through a web browser to give real-time information and functionality with nothing more than an internet browser on the client computer. The manager interface is also web-based and offers the ability to view many real-time and summary reports as well as many detailed campaign and agent options and settings.

Call Center Suite Features:

Inbound, Outbound and Blended call handling
Outbound agent-controlled, broadcast and predictive dialing 
Web-based agent and administrative interfaces  
Ability to have agents operate remotely 
Integrated call recording 
Three-Way calling within the agent application
Scheduled Callbacks: Agent-Only and Anyone
Scalable to hundreds of seats
Ability to use standard Telco lines and VOIP trunks

Additional Features 

Call clients in succession from a database through web-client
Auto-dial and send live calls to available agents
Dial predicatively in a campaign/dialing algorithm
Transfer calls with customer data
Custom web page with user data per campaign
Autodial campaigns to start with a simple IVR
Broadcast dial to customers with a pre-recorded message
Park calls with custom music per campaign
Send a dropped call to a voicemail box